It Systems Trainer And Support

TL;DR

It Systems Trainer And Support: Deliver training and 1st/2nd level support for business applications in the public sector with an accent on user enablement and effective communication. Focus on preparing training materials, providing on-the-job and remote training, and liaising with teams to resolve issues.

Location: Cephalonia, Greece

Company

hirify.global is a European IT services company dedicated to responsible digitalisation and building innovative, inclusive solutions for public and private organisations.

What you will do

• Deliver business applications training and support through various formats including on-the-job, remote, and classroom training
• Prepare and update training materials
• Provide 1st and 2nd level user support to clients
• Act as liaison with other teams to identify and resolve issues

Requirements

• Bachelor degree in Computer Science, IT, or Law
• Experience with ticketing systems such as Atlassian JIRA or similar
• Excellent knowledge of MS Office suite
• Strong customer service orientation and good communication and presentation skills
• Very good command of English language
• Experience in business applications training and user support, preferably in public sector is a plus

Nice to have

• Knowledge of e-learning platforms and tools

Culture & Benefits

• Seamless onboarding experience with a buddy
• Competitive compensation and benefits package
• Health and life insurance program
• Meal allowance
• Unlimited access to Udemy for Business and ad-hoc trainings