It Support Specialist

TL;DR

It Support Specialist: Providing first and second-line IT support including remote and on-site assistance with an accent on incident analysis, user communication, and technical documentation. Focus on maximizing first call resolution, supporting diverse devices, and collaborating with system and database administration.

Location: Brussels, Belgium

Company

hirify.global is a European IT company dedicated to responsible digitalisation, building innovative and inclusive solutions for EU institutions and public and private organisations.

What you will do

• Analyze incidents and provide first and second-line support both remotely and on-site
• Act as service desk, incident, and problem agent and analyst
• Record and track incident, request, and problem information
• Participate in PC environment reconfiguration and installation
• Document operational support procedures and draft technical content for knowledge base
• Perform testing and administration of applications

Requirements

• Location: Must be based in Brussels, Belgium
• Minimum 3+ years of professional IT support experience including in-person support for desktops, laptops, smartphones, tablets, and video conferencing
• Fluency in English and French, both written and oral
• Strong knowledge of MS Office applications and Windows computers
• ITIL V4 Foundation Certification
• Good communication skills, user-oriented and empathetic

Nice to have

• Knowledge of additional official EU languages, especially German

Culture & Benefits

• Modern working environment with well-being activities
• Competitive compensation and benefits including hospitalization plan, meal and commuting allowance
• Continuous learning opportunities with unlimited access to Udemy for Business and ad-hoc trainings
• Personalized development plan for career growth