Operation Center Manager (SaaS)

Формат работы

hybrid

Тип работы

fulltime

Грейд

lead

Английский

Страна

India

Вакансия из Hirify RU Global, списка компаний с восточно-европейскими корнями
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Operation Center Manager (SaaS): Leading the establishment and growth of a global support function for a SaaS business with an accent on building a resilient and reliable support team. Focus on recruiting, mentoring, and ensuring high-quality service delivery while driving continuous improvement.

Location: Hybrid (Pune, India)

Company

hirify.global partners with leading utilities to provide innovative solutions for energy and water management.

What you will do

Recruit, mentor, and develop a high-performing team of support engineers.
Influence strategy and provide requirements for tools and training.
Ensure consistent, high-quality support focused on service reliability.
Drive adoption of best practices and continuous improvement.
Collaborate with product, engineering, and customer success teams.

Requirements

Strong experience in leading 24x7 operational support teams in a SaaS environment.
Certification or experience in ITIL Service Operations.
Knowledge of service management and operational support tools.
Customer-focused leadership with a passion for high standards.
Familiarity with the utilities industry is beneficial.

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