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обновлено 1 день назад

Software Technical Support Engineer (Cloud)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Taiwan
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR

Software Technical Support Engineer (Cloud): Providing second-tier technical support for software products with an accent on troubleshooting and customer issue resolution. Focus on collaborating with cross-functional teams and enhancing customer satisfaction through effective communication.

Location: HsinChu, Taiwan

Company

hirify.global is a leading provider of advanced server, storage, and networking solutions.

What you will do

  • Perform software product testing and documentation.
  • Serve as the second tier of software product technical support consultant.
  • Identify, document, and resolve customer issues; escalate critical questions to the appropriate teams.
  • Act as a liaison between field and product management teams.
  • Provide technical support over the phone or web to customers on software issues.
  • Drive customer satisfaction through service excellence.

Requirements

  • Technical degree (BS in CS or EE or equivalent) preferred.
  • 3+ years of experience in software product testing or system operation preferred.
  • Working experience with Kubernetes or a similar cloud environment required.
  • Familiarity with Linux systems and ability to troubleshoot system-level issues.
  • Knowledge of TCP/IP Layer 2, Layer 3, and IPv6 is a plus.

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