Global Banking and Markets - TxB Client Services - Senior Associate - London

Location: London, Greater London, England, United Kingdom; office-based role.

Company

hirify.global is a global investment banking, securities, and investment management firm supporting corporate and financial institution clients through treasury, cash management, and payments offerings.

What you will do

• Drive operational readiness for correspondent banking launches across service design, procedures, controls, training, testing, go-live, and post-launch stabilization.
• Manage strategic financial-institution client relationships, inquiries, escalations, and end-to-end issue resolution.
• Resolve domestic and cross-border payment, account, liquidity, servicing, investigation, repair, return, recall, and reconciliation matters.
• Partner with Product, Coverage, Engineering, Implementation, Compliance, Financial Crime, Risk, Treasury, and Operations teams.
• Execute operational and client controls, identify risk concerns, and maintain accurate evidence of decisions and escalations.
• Use approved AI, data, and automation tools to improve triage, documentation, knowledge retrieval, reporting, and process efficiency with human review.

Requirements

• Bachelor’s degree or equivalent practical experience.
• At least 3 years of experience in transaction banking, cash management, payment operations, or financial institution client service.
• Mandatory experience supporting correspondent banking and servicing bank or financial institution clients.
• Knowledge of domestic and cross-border payments, payment investigations, exception management, payment messages, and clearing or settlement concepts.
• Strong risk and control mindset, analytical and communication skills, attention to detail, and the ability to manage competing priorities in a global environment.
• Practical experience using approved AI, automation, or advanced digital tools with output validation, human oversight, and confidentiality discipline.

Nice to have

• Experience launching, migrating, or scaling correspondent banking, cross-border payments, or transaction banking capabilities.
• Knowledge of SWIFT payment flows, ISO 20022, nostro reconciliations, investigations, sanctions touchpoints, and payment repairs.
• Experience defining service metrics, conducting root-cause analysis, and improving processes or controls.
• Experience evaluating AI output quality, use cases, adoption, and benefits.

Culture & Benefits

• Collaboration across a global service model with regional handoffs and shared ownership.
• Training and development opportunities, firmwide networks, wellness resources, and personal finance programs.
• Commitment to diversity, inclusion, and reasonable accommodations during the recruitment process.
• Regional operations presence in Singapore, Bengaluru, London, New York, and Dallas.