Technical Services Specialist (IoT)

TL;DR

Technical Services Specialist (IoT): Providing expert troubleshooting and support for hirify.global's smart water machines with an accent on enhancing customer experience and process improvements. Focus on diagnosing issues, guiding installations, and ensuring peak machine performance.

Company

hirify.global is on a mission to disrupt the beverage supply chain with smart water machines.

What you will do

• Assess and improve troubleshooting processes impacting customer experience.
• Troubleshoot hirify.global machines and support non-routine failures.
• Provide guidance on installations and preventative maintenance.
• Lead troubleshooting efforts via phone and email.
• Support upsell inquiries and communicate opportunity areas back to the company.
• Schedule service calls and assist partners with contract questions.

Requirements

• Ability to learn hardware and software systems for effective troubleshooting.
• Proficiency in independent judgment and decision-making.
• Multitasking skills for managing calls, emails, and tickets.
• Exceptional verbal and written communication skills.
• Knowledge of CRM/ticketing systems like Zendesk or Salesforce is a plus.
• College degree preferred.

Benefits

• Comprehensive medical, dental, and vision insurance plans.
• 401(k) with company match.
• Flexible PTO and additional paid sick leave.
• Generous parental leave for all parents.
• Fully paid disability and life insurances.
• Wellness reimbursements and monthly stipends for cell phone and commuting.