Plus
Включить Plus
Назад
Company hidden
8 месяцев назад

Senior Escalation Engineer

Формат работы
onsite
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
India
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/

TL;DR

Senior Escalation Engineer: Providing technical assistance on Citrix products to customers via phone, email, and/or remote access with an accent on in-depth problem analysis and integration into enterprise-wide mixed environments. Focus on independently isolating, analyzing, and providing resolution to highly complex customer issues.

Location: Onsite in Bengaluru, Karnataka, India

Company

hirify.global is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe.

What you will do

  • Defuse sophisticated customer situations by using appropriate communication planning.
  • Resolve the most technically complex or critical customer issues.
  • Serve as a technical interface between the customer and 3rd Level Engineering / Product Development.
  • Write and review complex technical articles and case studies for the knowledgebase.
  • Act as an authority in at least one of Citrix Networking products.
  • Develop and review advanced technical training for internal and external audiences.
  • Participate in a 24x7 on-call rotation.

Requirements

  • BS or BA in Computer Science, Information Systems, Engineering, or related technical discipline preferred.
  • Experience with multi-tiered application design and debugging techniques.
  • Experience with Load Balancers (e.g. Citrix NetScaler, F5 BigIp, Cisco CSS).
  • Knowledge of Security technologies (e.g. SSL/TLS, VPNs, Firewall, IDS/IPS).
  • Knowledge of routing protocols (RIP, OSPF, BGP) and switching technologies.
  • A solid understanding of WAN and LAN switching and routing, ARP, TCP, IP, HTTP, SMTP, DNS and other related internet protocols.

Nice to have

  • Citrix / CCNA Certification
  • Virtualization / Cloud working knowledge (AWS / Azure / ESXi / GCP).

Culture & Benefits

  • Employees value passion for technology and the courage to take risks.
  • The company empowers employees to learn, dream, and build the future of work.
  • Citrix embraces its own philosophy regarding flexible working.
  • The leadership team is committed to diversity and inclusion, valuing contributions and insights.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →