Associate Director, Customer Success Engineering

TL;DR

Associate Director, Customer Success Engineering: Leading a high-performing support team to enhance customer experience with an accent on strategic customer advocacy and operational excellence. Focus on leveraging AI and data-driven insights to improve support processes and customer satisfaction.

Location: Pune, Maharashtra

Company

hirify.global is a market-leading revenue productivity platform recognized for its sales onboarding and training solutions.

What you will do

• Lead a high-performing support team to delight global customers.
• Champion a customer-first culture grounded in trust and empathy.
• Elevate the role of engineers within customer support.
• Reimagine support operations using AI and automation.
• Leverage data for strategic decision-making and operational efficiency.
• Drive continuous upskilling and development of support talent.

Requirements

• 12-15 years of experience in technical support and customer success.
• Proven leadership ability in a B2B SaaS environment.
• Experience with global enterprise customers and their operational expectations.
• Strong technical depth in modern SaaS architecture and cloud-native infrastructure.
• Ability to engage with engineering and product teams effectively.
• Experience with tools like Salesforce and BI tools.