Product Support Specialist (SaaS)

TL;DR

Product Support Specialist (SaaS): Providing technical support to B2B customers by answering questions and troubleshooting issues to help them grow their business with an accent on delivering timely and accurate solutions through various communication channels. Focus on enhancing customer value and satisfaction while becoming an expert in hirify.global products and collaborating with peer teams.

Location: Must work in Lehi, UT 5 days a week

Salary: $21.63 per hour

Company

hirify.global provides local businesses with a complete platform and outcome-driven AI employees that convert leads into real, paying customers.

What you will do

• Assist customers with how-to questions and troubleshooting.
• Provide timely and accurate solutions through chat, email, phone, and hirify.global tools.
• Deliver a "human-first" experience.
• Become an expert in hirify.global products, both technically and in customer use cases.
• Seek opportunities to enhance customer value and satisfaction beyond simple resolutions.
• Collaborate with peer teams to provide a seamless customer experience.

Requirements

• 2-3 years of experience providing support for multiple online software or SaaS products and/or IT experience
• Strong problem-solving abilities with a proactive and positive attitude.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks simultaneously and work under pressure.
• The ability to balance working independently and through ambiguity while contributing to a strong team environment
• Familiarity with navigating and working with multiple support systems (ex: Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, etc)

Nice to have

• Technical knowledge in phone systems, VoIP, and network connectivity.

Culture & Benefits

• Open and transparent culture.
• Life insurance, long and short-term disability coverage.
• Paid maternity and paternity leave.
• Fertility Benefits.
• Generous vacation time.
• Excellent medical, dental, and vision benefits.
• 401k Plan.
• Bi-annual swag drops with cool gear and apparel.
• A stellar HQ (Utah) gym with local professional coaches and classes offered.
• Onsite HQ (Utah) child care center, subsidized for employees.