ERP Microsoft Dynamics - AMS Lead

Location: Onsite at Av. Providencia 1760, Oficina 1601, Santiago, Chile

Company

EQUANS Chile (EQCL) is part of a global IT organization supporting ERP application services and continuous improvement.

What you will do

• Lead and coordinate ERP Application Management Services activities.
• Ensure ERP application stability, availability, performance, and service quality.
• Manage incidents, service requests, problems, application changes, priorities, service levels, backlog, SLAs, and KPIs.
• Coordinate internal functional and technical teams, business stakeholders, and external service providers.
• Support ERP evolutions, upgrades, integrations, releases, and transformation initiatives.
• Drive root-cause analysis, governance, documentation, knowledge transfer, and continuous improvement of the AMS operating model.

Requirements

• Relevant experience in ERP Application Management Services, application support, or ERP service delivery.
• Previous experience leading or coordinating ERP support teams and/or external providers.
• Strong understanding of ERP environments, ideally including Microsoft Dynamics 365.
• Experience with incident, problem, change, and service management processes.
• Good understanding of ITIL-based service management practices.
• Experience with SLAs, KPIs, service reviews, backlog management, and continuous improvement.
• Ability to coordinate business, functional, and technical stakeholders in an international environment.
• Strong communication, problem-solving, prioritization, and leadership skills.
• English proficiency is required for interaction with international stakeholders.

Culture & Benefits

• Work within a multicultural and global organization.
• Permanent employment contract (CDI).
• Equal opportunity workplace committed to inclusion, fairness, and respect.