AI Platform Operations Engineer (AI)

Location: Dallas (USDALFRI) Frisco AI HUB, United States; partially remote

Salary: $143,640–$273,000 annually for U.S. full-time roles. Location-specific ranges may apply, including up to $327,600 in the San Francisco Bay Area and New York City.

Company

hirify.global designs, builds, manages, and modernizes mission-critical technology systems for enterprise customers.

What you will do

• Define service boundaries, SLOs, SLIs, alert severity, on-call integration, escalation paths, and restoration priorities with customer operations.
• Operate and troubleshoot GPU, compute, Linux, network fabric, storage, Kubernetes, AI Enterprise, scheduler, registry, and platform services.
• Lead incident, problem, change, known-error, service restoration, root-cause, and corrective-action processes.
• Own lifecycle calendars covering firmware, operating systems, drivers, CUDA, operators, Kubernetes, platform services, security, and AI Enterprise branches.
• Develop node cordon, drain, remediation, rebuild, replacement, rollback, and return-to-service procedures; validate backups and recovery for platform state and related repositories, registries, certificates, and secrets.
• Coordinate vendor escalations and run operational game days while improving availability, MTTD, MTTR, change success, automation coverage, and incident recurrence.

Requirements

• 5+ years of production operations experience with Linux, cloud, Kubernetes, HPC, data center, or distributed platforms.
• Strong incident, problem, change, patching, upgrade, rollback, and vendor-escalation discipline.
• Cross-stack troubleshooting and automation experience in business-critical environments.

Nice to have

• Experience operating DGX/HGX, NVIDIA AI Enterprise, InfiniBand/Spectrum-X, BlueField, BCM, DCGM, Run:ai, or NVIDIA GPU clusters.
• NVIDIA lifecycle, diagnostics, support-bundle, and compatibility-management experience.
• HPC operations, cloud platform SRE, Kubernetes operations, ML platform operations, or distributed-systems support.
• Experience with high-speed fabrics, parallel storage, large bare-metal fleets, or public-cloud GPU services.
• Enterprise observability, ITSM, automation, reliability engineering, or SRE experience.
• SRE, Kubernetes, Linux, cloud, or NVIDIA credentials.

Culture & Benefits

• Partially remote work with full-time employment.
• Medical and dental coverage, disability benefits, retirement benefits, paid leave, and paid time off.
• Eligibility for a discretionary annual performance bonus; sales-commission-eligible roles may use a commission plan instead.
• Access to employee learning programs and certification opportunities, including Microsoft, Google, Amazon, and Skillsoft programs.
• Inclusive workplace supported by employee inclusion networks, volunteering, and giving programs.
• COVID-19 vaccination is not generally required, but proof may be required when working at a client, customer, or partner location; eligible medical or religious accommodations may be requested.

Hiring process

• Applications are accepted on a rolling basis.
• If applying through an employee referral, select “Employee Referral” and provide the referring employee’s hirify.global email address when asked how you heard about the company.