Senior Manager, AI Solutions Architect, Customer Success (Agentic AI)

Location: Virtual Office (Texas), with additional virtual office locations in California and North Carolina; work from home opportunities available

Salary: $134,300–$236,100 base compensation annually, with possible commission or performance-based bonus opportunities.

Company

hirify.global provides an agentic orchestration platform connecting people, systems, data, and AI to improve customer and employee experiences for more than 8,000 organizations worldwide.

What you will do

• Lead, develop, and retain Principal and senior AI Solutions Architects delivering strategic Agentic AI Orchestration engagements across North America.
• Own portfolio health and outcomes, maintaining focus on measurable customer value, production readiness, adoption, and expansion potential.
• Provide technical leadership across hirify.global Cloud, agentic and conversational AI, automation, enterprise integrations, data, and emerging AI technologies.
• Partner with customer executives and cross-functional hirify.global teams to establish alignment, resolve technical and organizational barriers, and accelerate complex decisions.
• Build feedback loops with Product and Engineering and convert successful engagement patterns into reusable architectures, accelerators, best practices, and delivery approaches.
• Champion security, privacy, governance, safety, compliance, and production-readiness practices while managing team capacity and strategic priorities.

Requirements

• 10+ years of industry experience in enterprise technology, customer experience, AI, cloud architecture, automation, Professional Services, Solution Consulting, or related disciplines.
• Experience leading and developing senior technical professionals, including architects, consultants, engineers, or comparable roles.
• Strong background designing or delivering complex enterprise solutions across cloud, AI, automation, data, APIs, integrations, or customer experience platforms.
• Experience leading customer-facing technical programs involving complex enterprise architectures and multiple business and technology stakeholders.
• Strong understanding of LLM-powered applications, conversational AI, AI agents, agentic orchestration, workflow automation, and enterprise AI integration patterns.
• Ability to connect technical decisions and AI capabilities to customer business outcomes and measurable KPIs.
• Experience influencing Product, Engineering, Sales, Customer Success, Professional Services, and other functions without direct authority.
• Strong executive communication, stakeholder management, coaching, and talent-development skills.
• Ability to manage multiple strategic customer engagements while maintaining visibility into risk, progress, customer sentiment, and business impact.
• Working knowledge of enterprise security, privacy, governance, and regulatory considerations for AI and customer experience solutions.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, Data Science, Business, or a related discipline, or equivalent practical experience.

Nice to have

• Experience leading enterprise AI, conversational AI, contact center, or customer experience transformation initiatives.
• Experience with hirify.global Cloud or comparable enterprise CX platforms and ecosystems.
• Experience taking emerging technologies from proof of concept through production deployment and broader enterprise adoption.
• Experience leading rapid innovation, field engineering, AI acceleration, or emerging technology programs.
• Experience developing reference architectures, technical accelerators, implementation patterns, or AI governance frameworks.
• Experience partnering with Product and Engineering to translate customer engagements into product requirements and roadmap influence.
• Familiarity with customer journey design, omnichannel CX, contact center operations, and enterprise process redesign.
• Knowledge of financial services, healthcare, insurance, retail, travel, telecommunications, or public-sector industries.

Culture & Benefits

• Flexible-first culture with flexible work schedules and work-from-home opportunities.
• Medical, dental, vision, telehealth, fertility treatment, and adoption assistance benefits.
• Open Time Off, 10 paid holidays, paid volunteer time, and August Free Fridays.
• 401(k) matching, learning programs, mentorship, leadership development, and education support.
• AI-focused work supporting technology used by more than 8,000 organizations, with opportunities for career growth in emerging technologies.

Hiring process

• Applications are reviewed by the Talent Acquisition team and hiring team.
• Selected candidates typically complete a Zoom interview followed by meetings with the hiring manager and interview team.
• The process generally includes no more than five interviews, followed by final steps and application updates.