Senior Field Applications Manager (Life Sciences)

Location: Irvine, CA, US, 92606; periodic travel outside the United States is required

Base salary: $140,000–$160,000 per year, plus eligibility for a discretionary management bonus of 10% of base salary

Company

Life sciences automation business developing precision liquid dispensing, diagnostic manufacturing, and laboratory automation solutions, including the BioJet, Discrete Droplet Dispensing, Lyobead, low-volume PCR, Lateral Flow, and CellWriter platforms.

What you will do

• Lead and mentor Field Application Scientists and Field Application Specialists across the Americas.
• Allocate resources against project timelines, customer needs, utilization targets, and service delivery requirements.
• Coordinate with Engineering, Sales, Marketing, and Product Management on tools, documentation, training, and product introductions.
• Lead installations, IQ/OQ/PQ validations, customer training, Help Desk operations, and remote application support.
• Act as a senior escalation point, improve customer satisfaction and first-time-fix KPIs, and develop proactive service and upselling opportunities.
• Drive customer experience initiatives, feedback loops, reporting, and continuous improvement across the product lifecycle.

Requirements

• Bachelor’s or Master’s degree in Life Sciences, Engineering, or a related field.
• 7+ years of applications support or field service experience in the life sciences or diagnostics industry.
• Proven experience leading technical field teams and supporting customer problem resolution.
• Application experience or certifications in relevant areas such as cytogenetics, lateral flow, biosensors, microarray, PCR, NGS, or mass spectrometry.
• Strong understanding of robotic lab automation, liquid handling, microdispensing, and diagnostic instrumentation.
• Experience troubleshooting automation systems and working with CRM and ticketing systems such as Salesforce or ServiceNow.
• Ability to interpret technical data, prepare performance reports, and use analytics for decision-making and improvement.
• Familiarity with IQ/OQ/PQ protocols, regulatory compliance, product lifecycle support, technical documentation, remote diagnostics, and virtual training tools.
• Strong communication, organization, problem-solving, customer-centric leadership, coaching, adaptability, and cross-functional collaboration skills.
• Valid passport or ability to obtain one, a good driving record, and ability to pass a drug test are required.

Culture & Benefits

• Work in an innovation-focused, quality-driven life sciences environment.
• Comprehensive health, dental, vision, and employee assistance benefits.
• 401(k) with employer match and employee stock purchase plan eligibility.
• Paid time off, an annual paid volunteer day, and professional growth opportunities.
• Fully climate-controlled work environment.

Hiring process

• All required application questions must be answered; missing a required answer will disqualify the application.