IT Operations Manager

Location: Budapest

Company

hirify.global is hiring an IT Operations Manager to support the operation and availability of IT services, infrastructure, and workplace technologies.

What you will do

• Provide employees with equipment, software packages, system access, and help-desk support.
• Maintain the availability and effective operation of hardware, software, connectivity, IT systems, infrastructure, networks, cloud services, and workplace technologies.
• Supervise IT environmental conditions and ensure timely incident resolution to minimize business disruption.
• Improve IT operations processes, procedures, and standards and maintain system-related documentation.
• Coordinate infrastructure and technical projects with internal stakeholders and external service providers.
• Manage escalations and monitor external partners against agreed service expectations.

Requirements

• 5+ years of experience in IT operations, IT infrastructure, IT service management, or a related field.
• Strong understanding of IT infrastructure, cloud services, networking, endpoint management, and enterprise applications.
• Experience managing external IT vendors and service providers.
• Fluent English, both written and spoken.
• Completion of assigned training and compliance with ethical principles, regulatory requirements, standard operating procedures, and company policies related to clinical and medical device trials.

Culture & Benefits

• Full-time onsite work in Budapest.
• Collaboration with internal stakeholders, IT service providers, and the office building operator.