Data Analyst (AI)

Location: Remote, Tel Aviv

Company

hirify.global develops web creation and business products used by over 299 million users, with approximately 4,400 employees across 22 countries.

What you will do

• Own Customer Care KPIs, including incoming volume, SLAs, chatbot performance, and expert productivity.
• Connect Customer Care operations with business KPIs and measurable company impact.
• Analyze user feedback using AI tools to classify and summarize ticket text, themes, and frustration signals at scale.
• Build and maintain Customer Care dashboards, alerts, and data agents.
• Collaborate with Care leadership, experts, Product, and Billing teams to guide decisions and suggest strategic directions.

Requirements

• 3–5 years of experience as a data analyst, preferably in a SaaS or B2C company.
• Advanced SQL skills and experience with large operational datasets.
• Expertise in BI tools such as Tableau or Power BI, including fundamentals for integrating AI into BI tools.
• Fluent AI proficiency, with experience using and creating AI tools in day-to-day workflows.
• Proactive mindset and ability to independently identify impactful opportunities and own the domain from ideation through execution.

Nice to have

• Experience in customer support, CX, operations, or a consumer product environment.
• Experience with operational metrics such as volume, SLAs, and quality.

Culture & Benefits

• Full-time role with a remote work option.
• Collaborative, high-performing environment focused on innovation and continuous evolution.
• Opportunity to build products and workflows leveraging AI.
• Equal opportunity workplace where all employees are welcomed and supported.