ServiceNow Developer Trainee (ServiceNow)

Location: Singapore; in-person collaboration is prioritized

Company

hirify.global is a global IT services company delivering IT modernization, operational optimization, and digital transformation solutions.

What you will do

• Assist with ServiceNow platform administration, configuration, development, support, testing, troubleshooting, and defect resolution.
• Support ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
• Configure forms, fields, UI Policies, Client Scripts, Business Rules, access controls, custom tables, and business logic.
• Develop and maintain Service Catalog items, Record Producers, workflow automations, and low-code applications using App Engine Studio.
• Support upgrades, release management, patch testing, deployments, integrations, and REST API connectivity.
• Prepare technical documentation and participate in requirements gathering, solution workshops, stakeholder discussions, and project delivery.

Requirements

• Must be a Singapore Citizen or Permanent Resident.
• Must have no prior work experience and be willing to commit to a six-month full-time traineeship.
• Hold a Diploma or Bachelor's Degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline, or have graduated in 2024, 2025, or 2026.
• Graduates from universities, polytechnics, ITE, private universities, and overseas institutions are eligible; earlier graduates are eligible if National Service was completed in 2024, 2025, or 2026.
• Demonstrate strong analytical, troubleshooting, problem-solving, organizational, and attention-to-detail skills.
• Have good verbal and written communication skills and be able to work independently and within a team.
• Show interest in enterprise applications, workflow automation, digital transformation, cloud platforms, and willingness to learn in a fast-paced consulting environment.
• Be able to manage multiple tasks in a dynamic project environment.

Nice to have

• Basic knowledge of ServiceNow navigation, forms, lists, users, groups, roles, administration, and configuration.
• Understanding of ITSM concepts, service delivery, and Incident, Problem, Change, Request, and Knowledge Management processes.
• Awareness of UI Policies, Client Scripts, Business Rules, Flow Designer, workflow automation, and business process digitization.
• Familiarity with Service Catalog concepts, Record Producers, approval workflows, App Engine Studio, Guided Application Creator, and scoped application design.
• Basic knowledge of JavaScript, HTML, web technologies, REST APIs, system integration, relational databases, data modeling, and data relationships.

Culture & Benefits

• Six-month full-time graduate industry traineeship with hands-on experience on the ServiceNow platform.
• Learn from experienced ServiceNow architects, consultants, and developers.
• Work on real-world digital transformation projects for enterprise clients.
• Build skills in ServiceNow, ITSM, workflow automation, low-code development, and enterprise technology solutions.
• Work model prioritizes in-person collaboration while offering flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive environment focused on strong connections and community.