Integration Engineer - Card Issuing

Location: Kuala Lumpur, Malaysia; Taichung or Taipei, Taiwan; Shenzhen, China; Jakarta, Indonesia

Company

hirify.global develops fintech and payment products, including card-issuing solutions.

What you will do

• Guide clients through card-issuing API integrations from sandbox setup to production go-live and provide ongoing technical support.
• Debug and diagnose issues in sandbox and production environments, tracing root causes and implementing solutions with clients.
• Configure identity providers, access controls, payment-network portals, and mobile-wallet certification processes.
• Create technical documentation, troubleshooting playbooks, SOPs, runbooks, and internal knowledge-base content.
• Provide first-line technical support through Slack and WhatsApp, and translate client issues into actionable Jira tickets.
• Collaborate with Sales, Product, Engineering, and external client technical teams while using generative AI and monitoring platforms for troubleshooting, documentation, and log analysis.

Requirements

• 4+ years of experience in a technical client-facing role such as integration support, solutions engineering, or technical account management.
• Exceptional written and verbal communication skills in English and Chinese (Mandarin) are essential.
• Experience reading RESTful API documentation, testing endpoints, and debugging request and response payloads.
• Experience with FreshDesk, Zendesk, or similar ticketing systems.
• Ability to read logs and trace issues through distributed systems using a structured, logical troubleshooting approach.
• Proficiency with generative AI tools for daily productivity and an ownership mindset focused on proactively resolving issues.
• Experience in fintech or payments, including card issuing, acquiring, or e-wallets.
• Experience with VISA or Mastercard protocols or card lifecycle management.
• Knowledge of monitoring tools such as DataDog or Grafana, webhook architectures, event-driven systems, and support-operation SOPs or runbooks.

Nice to have

• No separate optional qualifications were specified.

Culture & Benefits

• Client-facing collaboration with Software Engineering, Product, Sales, and external technical teams.
• The role reports to the Integration Engineer Team Lead and supports clients throughout integration and beyond.
• Regular communication takes place through Slack and WhatsApp.