23 часа назад
IT Systems Analyst (CRM & Sales Technology)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
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TL;DR
IT Systems Analyst (CRM & Sales Technology) (CRM/CPQ/integrations): Owning the end-to-end lifecycle of CRM, CPQ, marketing automation, customer data, and integration solutions with an accent on scalable workflows, data quality, and sales productivity. Focus on translating business requirements into technical solutions, coordinating delivery from demand intake through support, and resolving complex application issues.
Location: Taipei City, Taiwan; onsite
Company
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What you will do
- Gather and document business requirements, processes, and success criteria, translating them into functional and technical specifications.
- Design, configure, and test CRM, CPQ, marketing, and integration solutions, including UAT planning and release documentation.
- Manage initiatives from demand intake through deployment and post-release support in coordination with business analysts, infrastructure, and data teams.
- Evaluate enhancement requests, define solution approaches, and drive change management through established processes.
- Act as a functional escalation point for complex application issues, including triage, troubleshooting, and resolution.
- Monitor application performance, adoption, and data quality; maintain documentation and support user training and platform adoption.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 4+ years of IT experience across CRM, sales, marketing, or customer-facing technology domains.
- Hands-on experience across the full CRM solution lifecycle: design, configuration or build, deployment, and operations.
- Experience with CRM platforms such as HubSpot, Salesforce, Microsoft Dynamics, or SugarCRM.
- Experience with enterprise system integration using EDI, including X12 or EDIFACT, or REST/SOAP APIs.
- Working knowledge of SQL and data analysis.
- Business-fluent English in reading, writing, and verbal communication.
- Ability to translate business requirements into scalable workflows, automations, and integrations.
Nice to have
- Experience with CPQ, marketing automation, or sales and market intelligence platforms such as ZoomInfo or Apollo.
- Experience in logistics, freight forwarding, or NVOCC businesses.
- ITIL v4 Foundation certification and experience with ITSM platforms such as ServiceNow, BMC, or Xurrent.
- Experience with AI-assisted workflows or prompt engineering.
Culture & Benefits
- Full-time position within a regional service delivery team.
- Collaboration with Sales and Marketing stakeholders and cross-functional IT teams.
- Responsibilities span demand management, solution implementation, operational support, and continuous improvement.
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