Customer Support Engineer (AI)

Location: Remote

Salary: Competitive + Equity

Company

hirify.global is a small, focused team developing AI products with an emphasis on autonomy, velocity, and solving technically difficult problems.

What you will do

• Provide first-line technical support, diagnose customer issues, communicate clear solutions, and own cases through resolution.
• Translate customer pain points into actionable product insights and collaborate with engineering and product on fixes and improvements.
• Create and maintain documentation, FAQs, guides, and other knowledge-base content that enables customer self-service.
• Design and refine support workflows, escalation paths, and SLAs for a growing customer base.
• Capture customer feedback systematically and help improve retention, satisfaction, and the product roadmap.

Requirements

• 2–4 years of experience in technical support, customer success engineering, or a similar role in B2B SaaS.
• Strong technical aptitude with APIs, web technologies, and debugging.
• Excellent written and verbal communication skills with a customer-first mindset.
• Experience with support tools such as Zendesk, Intercom, or similar platforms.
• Analytical and detail-oriented approach focused on identifying root causes rather than symptoms.
• Comfort working in a startup environment, wearing multiple hats, and building processes from scratch.

Culture & Benefits

• Remote work with competitive compensation and equity.
• High autonomy and ownership from the start.
• Opportunity to take on senior responsibilities quickly.
• Work on challenging AI problems within a small, focused team.