FinTech Client #8 | Customer Support Engineer (LATAM)

Location: Remote within Colombia, Argentina, or Brazil

Company

A SaaS-based global payout orchestration platform enabling B2B and B2C mass payouts to more than 175 countries in over 70 currencies through a single REST API, unified KYB process, and global financial partner network.

What you will do

• Provide B2B support to clients using payout services for employees, partners, and affiliates.
• Provide B2C support to payees receiving funds, including guidance on withdrawal methods and general inquiries.
• Collaborate with partners and internal departments such as Compliance to gather information and resolve issues.
• Explain basic troubleshooting steps and escalate relevant technical issues to supervisors or technical support.
• Review and prioritize unassigned tickets immediately and revisit open tickets awaiting responses.

Requirements

• Proven customer support experience, ideally in a SaaS or technology environment.
• Ability to reassure clients, communicate clearly, and personalize interactions.
• Strong problem-solving skills for understanding complex issues and delivering comprehensive solutions.
• Ability to prioritize and respond to support tickets promptly, meeting the goal of a near-instant first response time.

Nice to have

• Understanding of the finance industry.
• Additional language proficiency.

Culture & Benefits

• Full-time remote role limited to Colombia, Argentina, or Brazil.
• Fast-paced, client-focused environment involving VIP and Standard Support.
• Friday–Tuesday schedule, with Wednesday and Thursday off.
• hirify.global is a globally operating staffing company; benefits details are available upon request.