Global Service Intern

Location: Billerica, Massachusetts, United States. On-site summer assignment for 12–14 weeks.

Compensation: $20–$30/hour, dependent on overall skills.

Company

hirify.global uses advanced science to enable technologies that transform the world and promotes collaborative, values-driven work.

What you will do

• Create and maintain Excel trackers for service requests, escalations, technician capacity, and contract renewals.
• Organize and validate regional data for KPI reporting and dashboards.
• Document processes and create templates for reporting, customer updates, and standard work.
• Maintain installed-base and service contract information to support renewals and growth.
• Gather team feedback, identify opportunities to simplify manual processes, and prepare clean data and requirements for future systems and tools.

Requirements

• Must be currently enrolled as a student.
• Available to work 40 hours per week, Monday–Friday, 8 a.m.–5 p.m., from June through August.
• Must be familiar with the university’s requirements for participating in a co-op program.
• Strong Excel and data analysis skills, including the ability to organize and interpret information.
• Excellent organizational and time-management skills with strong attention to detail.
• Clear and professional written and verbal communication skills.
• Analytical and problem-solving mindset, curiosity, willingness to learn, self-motivation, and ability to take ownership of assigned projects.
• Ability to work effectively with cross-functional and global teams.
• Interest in service operations, continuous improvement, and customer experience.
• hirify.global does not provide immigration-related sponsorship for this role; candidates who need hirify.global sponsorship now or in the future, including H-1B, TN, or STEM OPT sponsorship, should not apply.

Nice to have

• Experience with Power BI, data visualization, or dashboard development.
• Business, Finance, Data Analytics, Data Science, or Industrial Engineering academic background.

Culture & Benefits

• Values-driven culture centered on People, Accountability, Creativity, and Excellence.
• Collaborative environment where employees are encouraged to contribute ideas to projects and initiatives.
• Benefits and total rewards intended to support career development, health, and financial security.