Team Lead, Underwriting Support (German Speaking)

Location: Madrid, Spain; primarily office-based

Company

hirify.global provides commercial and personal insurance solutions through a global property and casualty insurance network.

What you will do

• Manage Underwriting Assistants in Madrid servicing the DACH region: Germany, Austria, and Switzerland.
• Maintain portfolio quality, conduct audits, and implement corrective actions for identified deviations.
• Drive efficient, standardized end-to-end operational processes across the commercial underwriting platform.
• Support Underwriters and corporate functions in achieving business goals while managing internal and external stakeholder relationships.
• Lead operational change, service escalations, and resolution of business operations issues.
• Set performance objectives, quality metrics, and career development paths for the team.

Requirements

• Strong foundation in General Insurance principles and underwriting workflow management.
• Proven experience leading, guiding, coaching, and motivating teams.
• Exceptional communication and negotiation skills for managing internal and external stakeholders.
• Analytical mindset focused on process optimization, quality metrics, and structured reporting.
• German and English are required.

Nice to have

• Spanish language skills.

Culture & Benefits

• Primarily office-based work to support in-person collaboration with colleagues and clients.
• Total Rewards benefits focused on health, wellbeing, financial security, and professional development.
• Continuous learning and development opportunities.
• Inclusive workplace culture supported by cultural awareness activities and Employee Resource Groups.
• Reasonable accommodations are available for applicants and employees with disabilities.