SAP S/4HANA Service Functional Expert (Advanced Key User)

Location: Hybrid (Remote/Office) in Bucharest, Romania

Company

hirify.global is an energy technology company with more than 100,000 employees across over 90 countries, developing energy systems and technologies supporting the energy transition.

What you will do

• Act as the interface between Service Operations, Commercial teams, process owners, and IT for SAP Service and Customer Service processes.
• Support and maintain the global SAP S/4HANA Service template, challenging local requirements and promoting standardized Service-to-Cash processes.
• Translate requirements for service operations, maintenance, field service, contracts, resource scheduling, and billing into scalable system solutions.
• Support ERP transformation initiatives, including fit-gap assessments, template deployments, rollouts, testing, go-live, and hypercare.
• Coordinate data migration for customer and service master data, equipment records, service contracts, and pricing information.
• Develop training materials, facilitate workshops, and support governance, change management, and continuous process improvement.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.
• 4+ years of experience as an SAP Key User, Business Analyst, SAP Consultant, or similar professional focused on customer service, service operations, or service management processes.
• Hands-on experience with SAP ERP or SAP S/4HANA, particularly SAP Service, SAP CS, and Sales & Distribution.
• Strong understanding of end-to-end Service-to-Cash processes, including service execution, field service, service contracts, and service billing.
• Experience with ERP transformation programs, system rollouts, fit-gap analysis, UAT, regression testing, business readiness, and go-live support.
• Knowledge of customer master data, service master data, equipment management, and data migration.
• Strong analytical and problem-solving skills, with the ability to translate business challenges into practical system solutions.
• Excellent communication and stakeholder management skills in an international and multicultural environment.
• Fluent English language skills required.

Culture & Benefits

• Flexible hybrid working environment and flexible working hours supporting work-life balance.
• International, collaborative environment with colleagues, process owners, IT specialists, and business stakeholders across multiple countries and business units.
• Continuous learning and development, structured onboarding, and a training plan.
• Meal tickets, Bookster subscription, private medical subscription, and private pension plan.
• Wellbeing and employee assistance initiatives.