ServiceNow Project Manager (ITSM, Agile)

Location: Hybrid in Zurich, Switzerland. Contract assignment lasting 9+ months with a 100% workload and an ASAP start. Due to Swiss work permit restrictions, applications are limited to Swiss nationals, EU citizens, and current Swiss work-permit holders.

Company

hirify.global is recruiting for a Zurich-based banking client requiring ServiceNow project management expertise.

What you will do

• Lead end-to-end ServiceNow IT projects from feasibility through execution, managing scope, timelines, budgets, resources, and progress.
• Translate objectives into work packages and coordinate planning, cost tracking, and delivery monitoring.
• Coordinate with the ServiceNow Platform team on release planning, upgrades, and platform dependencies.
• Ensure deliverables meet governance, delivery, quality, and compliance requirements.
• Manage stakeholders, senior-level reporting, and decision-making across business and technical teams.
• Identify and manage risks, issues, cross-project dependencies, and programme-level coordination.

Requirements

• 10+ years of project or programme management experience, ideally in financial services or large-scale enterprise IT.
• Strong ServiceNow knowledge, including ITSM and CMDB.
• Solid understanding of ITSM processes and ITIL best practices.
• Experience with Waterfall, Agile, and Hybrid delivery methodologies.
• Experience with Jira, Confluence, and MS Office.
• Higher education in Computer Science, Business Informatics, or a related field, or equivalent professional experience.
• English and German language skills required.
• Strong leadership, team motivation, communication, stakeholder management, structured thinking, analytical ability, solution orientation, and ownership.

Nice to have

• Experience with CSDM and additional ServiceNow modules.
• PMP, PRINCE2, MSP, or IPMA certification.

Culture & Benefits

• Hybrid work setting in Zurich with a 100% workload.
• Contract duration of 9+ months and ASAP start.
• Inclusive application process with no requirement to provide gender information or a photo.
• For applicants with disabilities, potential workplace solutions can be explored with the end client.

Hiring process

• Submit a resume and a daytime phone number.
• Provide marital status, nationality, date of birth, and a valid Swiss work permit as required by the client.
• Applications are considered only from Swiss nationals, EU citizens, and current Swiss work-permit holders.