Technical Account Director (Crypto)

Location: Hong Kong, Hong Kong SAR, or Singapore, Singapore

Company

OKX is a crypto exchange and developer of OKX Wallet, OKLink, and decentralized crypto applications serving individual users and institutional customers.

What you will do

• Gather business requirements and API feedback from internal stakeholders, external stakeholders, and institutional customers.
• Improve global API products through an effective iteration process.
• Monitor competitive developments and global industry trends to create actionable API product roadmaps.
• Use data analytics to understand client behavior and identify opportunities to increase trading volume and revenue.
• Build relationships with customers and strategic partners worldwide and use their feedback to guide product enhancements.

Requirements

• Strong interest in blockchain and finance.
• Experience in Product Management or Engineering, preferably involving trading or technology platforms, network, and API endpoints.
• Bachelor’s or Master’s degree in Engineering, Mathematics, or Finance.
• Proactive, self-driven, logical, data-driven, collaborative, and effective in communication.
• English proficiency required.
• Systematic problem-solving skills, including breaking down and simplifying complex technical and revenue-related problems.
• Interest in the Technical Account Manager role and delivering technical solutions and support that drive customer success.
• Resilience under pressure, self-motivation, and commitment to continuous growth.

Nice to have

• Conversational Mandarin for cross-functional communication with non-English-speaking engineers.
• Experience in crypto, blockchain, business building, fintech, or financial markets.
• Experience trading financial products such as stocks, funds, forex, futures, or options.
• Knowledge of data analytics tools such as Python and SQL.

Culture & Benefits

• Competitive total compensation package.
• Learning and development programs and an education subsidy.
• Team-building programs and company events.
• Wellness and meal allowances.
• Comprehensive healthcare schemes for employees and dependants.
• Hong Kong is a group-level service hub; OKX does not operate a virtual asset trading platform in Hong Kong.