Implementation Specialist (Traveltech)

Location: Hybrid in Bangkok, Thailand, or Taguig, Metro Manila, Philippines. Valid and unrestricted work rights in Thailand are required; applicants must hold a valid work permit.

Company

hirify.global develops travel technology and Ticketing and Payment products that support customers and the future of travel.

What you will do

• Manage customer implementation lifecycles from requirements clarification and readiness assessment through configuration, validation, go-live, and post-implementation support.
• Apply product and process knowledge to configure reliable, secure solutions and support customer adoption.
• Maintain, monitor, and validate customer and provider data throughout implementation and production.
• Analyze data and feedback, resolve data-related issues, and improve operational quality.
• Facilitate training, knowledge-sharing sessions, workshops, and recommendations that help customers maximize product value.
• Contribute to improvement initiatives, automation, responsible AI adoption, and scalable business processes while advising customers and internal partners.

Requirements

• Experience in product implementation, configuration, functional testing, or support.
• Ability to analyze complex configurations and resolve issues effectively.
• Understanding of customer lifecycles, service levels, and operational best practices.
• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, Engineering, Business, or Travel and Tourism.
• Valid and unrestricted work rights in Thailand and a valid work permit are required.

Nice to have

• Familiarity with travel distribution, ticketing, or payment environments.

Culture & Benefits

• Flexible working model and a global, diverse, and inclusive environment.
• Learning opportunities through on-the-job training, formal activities, and daily collaboration.
• Supportive environment focused on employee wellbeing, personal life, and family life.
• Competitive rewards package including salary, bonus, equity, and benefits.
• Culture focused on reliability, collaboration, innovation, and knowledge sharing.