Senior Analyst, Asia Customer Connectivity EDI Support (EDI)

Location: On-site in Taguig, Philippines

Company

hirify.global develops innovative solutions and promotes curiosity, creativity, diverse thinking, and continuous improvement.

What you will do

• Coordinate Japan EDI implementations and changes, including development, specification updates, communication testing, and deployment support.
• Assess customer and system changes for EDI impact and coordinate actions with Customer Service, Local IT, the JP EDI Support Team, JSOL, and other stakeholders.
• Support customer, sales, and internal inquiries and investigate EDI operational issues, system errors, communication failures, mapping issues, and customer concerns.
• Monitor EDI transactions, IDoc flows, alerts, and post-release or post-maintenance conditions, escalating abnormalities early.
• Maintain SOPs, issue logs, contact lists, continuity records, specifications, tickets, cases, and master-data support documentation.
• Participate in operational meetings, process improvements, knowledge transfer, and transition readiness for Japan EDI support activities.

Requirements

• Native or near-native Japanese proficiency with strong professional reading, writing, and verbal communication skills.
• Strong customer-facing communication and stakeholder-management skills for coordinating and resolving operational and technical issues.
• Written and verbal English proficiency for collaboration with regional and global teams.
• Strong analytical, problem-solving, prioritization, attention-to-detail, and process-discipline skills in a time-sensitive operational environment.
• Ability to work independently and collaboratively in a matrixed, cross-country support environment.
• Continuous-improvement mindset and ability to learn complex operational processes and assume Japan EDI responsibilities through structured knowledge transfer.

Nice to have

• Experience in EDI, API, ERP systems, electronic order processing, customer service operations, order management, or related business-process support.
• Experience with transaction monitoring, issue management, testing coordination, process documentation, ticketing, or master-data maintenance.
• Knowledge of SAP, IDoc, JSOL, ITSM/SFDC, VAN connectivity, EDI mapping, AS2, POA, ASN, or similar EDI concepts and systems.
• Experience supporting Japan market operations or Japanese-speaking customers and stakeholders.

Culture & Benefits

• Full-time, on-site work in Taguig, Philippines.
• Collaboration with Customer Service, Local IT, regional and global teams, external counterparties, and the JP EDI Support Team.
• Participation in hirify.global’s Environmental Health and Safety culture, including following safety policies, identifying hazards, and contributing to continuous improvement.

Hiring process

• Provide education and work history either by uploading a resume or entering the information directly into the application fields; applications may not be considered without this information.
• Review and accept the applicable hirify.global terms of use and privacy policy before submitting the application.