Senior Student Support Specialist

Location: hirify.global Vancouver Campus, Vancouver, BC, Canada; in-person and virtual service points

Salary: CAD 5,027.00–5,413.00 monthly

Company

hirify.global is a university providing academic, career, and professional development services to students through the Faculty of Applied Science.

What you will do

• Coordinate daily workflows, schedules, assignments, coverage, and service delivery for Student Support Specialists.
• Supervise 2.0 FTE ongoing Student Support Specialists, providing direction, training, onboarding, and quality assurance.
• Act as the first escalation point for student inquiries, assess risk, resolve complex cases, and escalate sensitive or high-risk matters.
• Provide specialized guidance to prospective and current students by interpreting university policies, procedures, degree requirements, and academic progress.
• Coordinate support for transfer credits, degree applications, appeals, program placement, graduation, academic misconduct cases, and student letters.
• Maintain student information and workflows using Workday Student, OAMS, Qualtrics, SharePoint, and related administrative processes.

Requirements

• High school graduation and a minimum of two years of post-secondary education.
• Minimum four years of related experience, or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Commitment to enhancing awareness, knowledge, and skills related to equity, diversity, and inclusion.

Nice to have

• Ability to manage complexity in a multifaceted, student-focused environment and work effectively in a high-volume, fast-paced setting.
• Experience working independently and on cross-functional teams, with initiative, prioritization, multitasking, and independent decision-making skills.
• Ability to handle sensitive and confidential information with tact, discretion, and professionalism.
• Strong oral, listening, and written communication, interpersonal, cross-cultural sensitivity, organizational, attention-to-detail, time-management, judgment, and computer skills; advanced Excel is preferred.
• Familiarity with SharePoint, Workday Student, OAMS, and Academic Progress Reports.
• Ability to work occasional evenings and weekends.

Culture & Benefits

• Full-time salaried staff position in the CUPE 2950 union category.
• Works with autonomy under the general direction of the Manager, Service and Operations.
• Collaborates with Engineering Academic Services, Faculty of Applied Science units, Program Advisors, Enrolment Services, and other stakeholders.
• Ongoing position with responsibilities supporting student success, retention, wellbeing, and timely graduation.

Hiring process

• Applications are accepted until 11:59 PM on November 16, 2026.