Bilingual Customer Experience Specialist (Healthcare)

Location: Toronto, Ontario, Canada; approximately 4 days per week in the Toronto office and 1 day remote. Must live in Toronto or be ready to relocate.

Salary: CA$87,000–106,000 per year, plus equity and benefits.

Company

hirify.global builds prevention insurance by integrating insurance, prevention, and care into a single user experience, serving more than 1 million members and 40,000+ companies with a team of 1,000+ people.

What you will do

• Provide timely, transparent customer support to members and business clients through chat and email, without phone support.
• Answer questions, solve problems, explain healthcare coverage, and help customers get more value from hirify.global’s products.
• Share customer insights with Product and Operations and support new company onboardings.
• Adapt Care processes from France, Spain, and Belgium to the Canadian context and create new processes from scratch.
• Collaborate with Product, Operations, Sales, and Insurance on strategic initiatives and cross-functional improvements.
• Contribute to hiring and optionally mentor other Care team members.

Requirements

• 2+ years of work experience.
• Fluent written and spoken English and French is mandatory.
• Based in Toronto or ready to relocate, and comfortable working approximately 4 days per week in the office.
• Legally authorized to work in Canada.
• Passion for helping people, solving problems, and simplifying complex topics through excellent communication and organizational skills.
• Comfort with technology, multichannel support, and daily use of AI tools.
• Empathy, initiative, adaptability, sound judgment, and a constructive, growth-oriented mindset.
• Ability to adapt quickly, manage multiple priorities independently, and contribute to continuous improvement in a dynamic, fast-growing environment.
• Experience mentoring or leading others, or interest in developing these skills.

Nice to have

• Knowledge of the Canadian healthcare system.
• Experience in Operations, Project Management, Product, or Account Management.

Culture & Benefits

• Flexible working hours on working days; no weekends.
• Six weeks of vacation and extended parental leave.
• Comprehensive health insurance fully covered by hirify.global for the employee and family.
• Lunch allowance, coffee, snacks, high-quality equipment, and a fully reimbursed TTC monthly pass.
• 4% employer matching through the Group RRSP program and learning and development opportunities.
• AI is used daily to structure information, speed up repetitive work, improve responses, and identify automation opportunities.