Critical Logistics Services Agent - Coordonator transport

Location: Bucharest, Romania; onsite 24/7/365 operation with rotating day, night, and weekend shifts.

Salary: RON 5,300–6,300 monthly, plus night and weekend shift incentives according to the schedule.

Company

hirify.global is a global logistics company providing international supply chain management, freight forwarding, and integrated trade solutions.

What you will do

• Coordinate international shipment orders, quotations, bookings, routing, pickups, and freight movement.
• Communicate with customers, airlines, trucking companies, destination branches, and other service providers.
• Prepare and update transport documents, export customs declarations, dangerous-goods checklists, labels, and operational-system data.
• Monitor shipments, customs clearance, delivery, KPIs, delays, tracking events, dashboards, and operational reporting.
• Follow internal standards, customer procedures, government regulations, and department workflows; update DLSOPs and escalate issues when necessary.
• Support pricing alternatives, routing solutions, technical assistance, requests for quotation, information requests, and customer retention calls.

Requirements

• 1–2 years of related experience and/or training, or an equivalent combination of education and experience.
• Good market and product knowledge, proactive organizational skills, negotiation ability, and strong computer skills in Excel and Word.
• Effective interpersonal and communication skills, including listening, comprehension, and clear concise communication.
• Experience handling time-critical shipments on any mode of transport, preferably air and truck.
• Passion for high-profile, high-pressure shipments in a fast-paced environment and willingness to progress in the career.
• Fluent English.
• Availability for the required rotating schedule, including 12-hour day or night shifts and weekday schedules between 07:30 and 22:30.

Nice to have

• Understanding of air and brokerage documentation processes.
• IATA certification, preferred but not mandatory.
• Dangerous-goods certification, preferred but not mandatory.

Culture & Benefits

• Professional, customer-service-oriented environment with opportunities for internal career growth and promotion.
• Meal tickets, medical health plan, and life and accident insurance.
• Birthday day off and additional vacation days based on tenure.
• Free shuttle service from and to Aviatorilor Metro station.
• Employee Stock Purchase Plan, referral bonus, Learning & Development Program, and free LinkedIn Learning access.