GM, Operational Automation Engineering (AI)

Location: Melbourne, NSW, Australia; hybrid arrangement with three days in the office and two days remote or from home

Company

hirify.global operates a telecommunications network connecting millions of Australians and is focused on improving reliability, resilience, operational standards, and customer outcomes.

What you will do

• Own the automation, orchestration, and AI platform strategy, roadmap, and maturity journey for Network Operations.
• Define the target operating model and transition assisted operations toward closed-loop and autonomous execution.
• Lead engineering of scalable automation frameworks, workflows, APIs, standards, and cross-domain orchestration capabilities.
• Oversee AI platform engineering, governance, FinOps, security, resilience, cost efficiency, and scalability.
• Establish performance metrics and value-realisation measures, including automation adoption, MTTR reduction, and cost efficiency.
• Lead senior stakeholders, strategic partners, and multidisciplinary teams while driving engineering excellence and continuous improvement.

Requirements

• Extensive executive leadership experience across telecommunications, Network Operations, automation, orchestration, AI platforms, or large-scale technology environments.
• Experience leading enterprise-scale automation, orchestration, closed-loop operations, autonomous systems, or AI platform capabilities.
• Strong understanding of automation engineering, event-driven architectures, workflow orchestration, AI-assisted decisioning, control loops, and AI runtime platforms.
• Experience defining automation and autonomy strategy, governance, engineering standards, and maturity pathways for production environments.
• Strong understanding of operational risk, production assurance, cybersecurity, resilience, AI governance, and FinOps for highly automated systems.
• Ability to lead multidisciplinary teams and influence senior stakeholders across Operations, Engineering, Architecture, Security, and Technology.
• Strong commercial, financial, and vendor management capability, including investment prioritisation, platform economics, and value realisation.
• Relevant tertiary qualifications in Engineering, Telecommunications, Computer Science, AI, or Technology, or equivalent significant industry experience.

Culture & Benefits

• Full-time employment with flexible hybrid working: three days in the office and two days remote or from home.
• Competitive remuneration, employee discounts, an $80 monthly credit, and 25% off hirify.global products.
• Competitive leave policies, including additional Connected days and up to 16 weeks of inclusive, carer-neutral paid parental leave.
• Access to hirify.global U micro-credentials developed with La Trobe and Macquarie Universities.
• Employee-led diversity networks, inclusion initiatives, and free 24/7 counselling and wellbeing support.