Manager, Marketplace Operations (EV)

Location: Onsite in Sawtelle, Los Angeles, between Santa Monica and West Los Angeles, United States. This is an in-person role; a 30-day remote work from anywhere policy is available as a benefit. Relocation assistance is not provided.

Annual salary: $125,000–$150,000.

Company

hirify.global operates a marketplace for used electric vehicles, connecting consumers with instant cash offers backed by battery-health data and dealers bidding on inventory in real time. The company was founded by former Tesla executives in 2023 and has facilitated over $150 million in EV sales.

What you will do

• Own the daily operating rhythm across Title, Payments, Listings, Logistics, and Commercial to keep transactions accurate, reconciled, and on schedule.
• Resolve stuck deals, missed pickups, title rejections, payment exceptions, and other escalations using data and AI tools.
• Coordinate handoffs from intake through listing, pickup, delivery, payment, and title.
• Directly manage function owners, set goals, conduct 1:1s, provide feedback, and step in as a player-coach when needed.
• Build AI-enabled onboarding playbooks, SOPs, and automation workflows with Product and Engineering.
• Drive title, payment, pickup, delivery, inventory-turn, listing-quality, speed, and accuracy metrics while surfacing root causes with Finance, CX, and Program Management.

Requirements

• 7+ years of experience in operations, including scaling marketplace operations through rapid growth.
• Experience building processes that remain effective as transaction volume multiplies, ideally in a high-growth startup.
• Player-coach mindset with willingness to perform operational work directly when needed.
• Hands-on experience using AI tools and automation to scale operations rather than simply adding headcount.
• Strong command of operational metrics and a track record of improving turnaround time, speed, and accuracy.
• Ability to build processes, write SOPs, identify bottlenecks, and address root causes.

Culture & Benefits

• AI-native operating environment with an expectation that teams automate repetitive work and focus on judgment and exceptions.
• Health, vision, and dental insurance; 401(k) plan; equity; and unlimited PTO.
• Daily lunch and dinner stipend, fully stocked kitchen, dog-friendly office, and onsite EV charging.
• 30-day remote work from anywhere policy and ongoing growth and development opportunities.
• Full-time, salary, exempt employment; visa sponsorship is not offered.