Senior Premium Network Support Engineer (ClearPass & Wireless)

Location: Hybrid in Heredia, Costa Rica, with an average requirement of 2 days per week from an HPE office. Flexible differential shifts, weekends, and working hours between 5AM PST and 6PM PST are required.

Company

hirify.global is a global edge-to-cloud technology company developing solutions that connect, protect, analyze, and manage data and applications.

What you will do

• Provide premium technical support for HPE Aruba ClearPass, AirWave, Central On-Prem, and enterprise WLAN products.
• Troubleshoot complex AAA, RADIUS, TACACS+, 802.1X, authentication, authorization, wireless, and network management issues.
• Manage critical customer escalations and collaborate with customers, partners, engineering, product, and cross-functional teams.
• Perform root cause analysis, optimize network performance, and support software upgrades, patches, and migrations.
• Document troubleshooting procedures and best practices, create knowledge base articles, and provide technical training and mentoring.
• Support integrations with Active Directory, LDAP, PKI, SAML, OAuth, and third-party security solutions.

Requirements

• Bachelor’s or Master’s degree in Mechanical, Electrical, or another engineering discipline, Computer Science, or equivalent.
• Typically 6–10 years of experience.
• Advanced English level required.
• Strong proficiency in RADIUS, TACACS+, and LDAP for secure authentication and access control.
• In-depth understanding of 802.1X, PKI, firewalls, VPNs, endpoint security, and encryption standards.
• Extensive experience with HPE Aruba ClearPass, Cisco ISE, or similar AAA solutions, plus AirWave and Central On-Prem for network monitoring and management.
• Solid understanding of TCP/IP, VLANs, routing, and switching.
• Strong analytical, log analysis, packet capture, debugging, problem-solving, technical documentation, and customer communication skills.
• Ability to manage critical customer escalations in fast-paced, high-stakes support environments.

Nice to have

• Familiarity with Python, Bash, and automation tools.
• Aruba Certified ClearPass Professional, Aruba Certified Mobility Professional, Aruba Certified Network Security Expert, or Aruba Certified Switching Professional certification.
• Other security or network certifications such as CCNP or Palo Alto.
• Readiness to learn and adopt WLAN technologies, including wireless access points, ArubaOS 8, and ArubaOS 10.

Culture & Benefits

• Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
• Personal and professional development programs supporting career growth and specialization.
• Inclusive workplace that values varied backgrounds and individual uniqueness.
• Hybrid work arrangement with flexible management of work and personal needs.