IT Service Manager (Game Development)

TL;DR

IT Service Manager (Game Development): Leading the delivery of reliable IT solutions for game development projects with an accent on overseeing IT operations and support. Focus on managing a remote team, optimizing IT processes, and ensuring service continuity.

Location: Full-time, permanently remote

Company

hirify.global is focused on game development.

What you will do

• Oversee the delivery of IT services, ensuring they meet agreed-upon service levels and standards.
• Manage a remote team of IT professionals, providing guidance and support.
• Collaborate with internal teams to align IT services with business needs and goals.
• Monitor and optimize IT processes, implementing improvements to enhance efficiency.
• Act as a point of escalation for critical incidents and ensure timely resolution.

Requirements

• Proven experience as an IT Service Manager, with a track record of overseeing IT operations and support.
• Strong understanding of ITIL framework and IT service management best practices.
• Excellent leadership skills to manage and motivate IT teams in a remote environment.
• Problem-solving abilities to address technical challenges and ensure service continuity.
• Effective communication skills to liaise with stakeholders and ensure smooth operations.