Operational Resilience & Business Continuity Manager (Fintech)

Location: Remote in Europe

Company

hirify.global powers card issuing for banks, fintechs and digital brands across global markets.

What you will do

• Develop, implement and continuously improve the global Business Continuity and Operational Resilience framework, including governance, policies, procedures and reporting.
• Identify important business services, impact tolerances, recovery priorities and resilience requirements; lead Business Impact Assessments and dependency mapping.
• Develop and coordinate resilience testing, tabletop exercises, crisis simulations and technical recovery exercises, tracking remediation through to closure.
• Maintain the crisis management and business continuity framework, supporting responses to major incidents, operational disruptions, employee safety and customer service continuity.
• Manage resilience risks, third-party continuity requirements, audits, client due diligence, regulatory reviews and assurance evidence.
• Engage Security, Technology, Operations, Risk and business stakeholders; provide independent oversight, challenge recovery assumptions and report KPIs, KRIs and residual risks to senior leadership.

Requirements

• 5+ years of experience in a strategic Business Continuity, Operational Resilience or related role, ideally in financial services, banking, fintech, payments or another highly regulated environment.
• Proven experience designing and implementing Business Continuity and Operational Resilience frameworks, not solely maintaining existing processes or documentation.
• Strong practical knowledge of Business Impact Assessments, important business services, impact tolerances, dependency mapping and recovery prioritisation.
• Hands-on experience developing and coordinating resilience testing programmes, business continuity exercises and crisis management simulations.
• Familiarity with FCA Operational Resilience, DORA, ISO 22301 or equivalent international regulatory and industry standards.
• Ability to understand and challenge technical disaster recovery assumptions and translate recovery capabilities into business, customer and regulatory impacts.
• Strong programme and project management, risk judgement, stakeholder management and influencing skills across multiple teams, locations and senior stakeholders.
• Experience supporting audits, client due diligence, regulatory reviews and resilience assurance activities.
• Strong written and verbal communication skills in English, with the ability to explain complex topics to technical and non-technical audiences; an independent, proactive and hands-on approach.

Nice to have

• Experience with GRC platforms such as Drata, Vanta or equivalent solutions.
• Professional qualifications or membership of the Business Continuity Institute or equivalent risk management and resilience bodies.

Culture & Benefits

• Work remotely in Europe as part of a diverse, global team.
• Collaborate across markets and functions on critical payment services with global reach.
• Contribute to a business focused on innovation, resilience and advancing payments.
• Equal opportunity workplace committed to diversity and inclusion.