Digital Marketing Support Senior Analyst (AdTech)

Location: Hybrid in Heredia, Costa Rica

Company

hirify.global is a global professional services company helping enterprises, governments, and organizations build digital capabilities, optimize operations, and use technology, data, and AI to create business value.

What you will do

• Provide email and recorded video-call support to advertisers, agencies, and sellers using the Ads product suite.
• Build relationships with client sales teams and provide clear, timely solutions.
• Analyze campaign delivery, pacing, reporting, and performance to identify issues and optimization opportunities.
• Diagnose and troubleshoot technical problems affecting customers on the advertising platform.
• Audit campaign goals, budgets, flight dates, and related details for accurate client reporting.
• Guide consultants on policies and tools, support quality audits and training, lead shifts when needed, and act as a point of contact for additional projects.

Requirements

• Bachelor’s or technical degree in Marketing, Advertising, STEM, or a related field, completed or in progress, or equivalent relevant experience.
• At least two years of experience in digital advertising, ad operations, technology, or a similar field.
• At least two years of experience in a call center, case or incident management, contact center, customer service, customer relationship, or sales role, including Zendesk, Salesforce, or a similar CRM.
• At least one year of experience in a Business Operations team.
• English proficiency at minimum CEFR C1 level.
• Solid understanding of programmatic ad buying and auction marketplace dynamics.
• Experience in ad trafficking or ad support, including quality-assurance checks and debugging active campaigns.
• Ability to use multiple tools for debugging and troubleshooting, work toward KPIs, and apply strong analytical, problem-solving, interpersonal, organizational, and customer-focused skills.
• Readiness to work in a fast-paced environment with an evolving scope.

Nice to have

• Experience delivering training and supporting quality assurance.

Culture & Benefits

• Full-time employment in a hybrid work format.
• Work includes established quality scores, operational KPIs, and minimum productivity targets.
• hirify.global emphasizes diversity, innovation, shared success, and creating value for clients and communities.