Product Manager (SaaS)

Location: Wallingford, Oxfordshire, UK

Company

Gladstone Software, part of hirify.global and the Jonas Software and Constellation Software groups, develops leisure management software for bookings, memberships, and payments used by councils, universities, trusts, and leisure operators across the UK and Ireland.

What you will do

• Own a product area end to end, from customer discovery and problem validation through roadmap prioritization, delivery, launch, and adoption.
• Run customer conversations, site visits, and validation sessions; use usage data, support trends, sales feedback, and market insight to identify and size problems.
• Build business cases, prioritize the backlog, write outcome-focused requirements and user stories, and make scope decisions with engineering, QA, and design.
• Champion simple user experiences and self-service while managing risks, dependencies, compliance needs, and third-party development partners.
• Coordinate go-to-market activities with Marketing, Sales, Customer Success, Support, and Professional Services, including positioning, demos, release notes, knowledge base content, and training materials.
• Provide updates to senior stakeholders, use AI responsibly in product work, and line-manage, coach, and mentor one experienced Product Manager.

Requirements

• Experience as a Product Manager, Product Owner, or in a similar role in B2B software or SaaS.
• Track record of taking products or features from idea to launch, including discovery work and not only delivery.
• Hands-on experience working with agile development teams and owning a backlog.
• Confidence speaking with customers and converting feedback into clear problems and priorities.
• Commercial mindset with the ability to build business cases and make trade-offs across value, cost, and effort.
• Strong written and verbal communication for technical and non-technical audiences.
• Experience coaching, mentoring, or line-managing others.

Culture & Benefits

• Collaborative Product team working with engineering, QA, design, Sales, Marketing, Customer Success, Support, Professional Services, and Finance.
• Product technology supports leisure operators and public, education, and trust-sector organizations across the UK and Ireland.
• Regular employment with scheduled weekly hours of 37.5.
• Access to the backing of Jonas Software and Constellation Software while working within a specialist software business.