Team Lead - HR/People Operations (m/f/d)

Location: Berlin, Germany; hybrid work model

Company

Flix operates a tech-driven travel platform focused on making travel more accessible, sustainable, and affordable.

What you will do

• Lead, coach, and develop the Service & Support Germany team of 4–5 FTE, owning performance, quality standards, and workload distribution.
• Own HR service quality, SLA compliance, and end-to-end employee lifecycle delivery for all German entities.
• Develop and improve HR Operations processes with the Excellence HQ team, Centers of Excellence, People Partners, and business leaders.
• Contribute to European-level initiatives and cross-country projects while building relationships with local People Operations Managers.
• Support HR digital transformation, adopt new tooling, and explore automation and AI-driven approaches for scalable People Operations.

Requirements

• 7+ years of experience in HR Operations or People Services, including at least 2 years in a lead or senior role; high-volume environment experience is preferred.
• Deep hands-on knowledge of German employment law, HR administration processes, and the employee lifecycle.
• Proven people leadership experience, including coaching, setting clear expectations, and developing team members.
• Interest in taking on broader European scope and increasing operational complexity; multi-country HR or European operations experience is a strong plus.
• Ability to assess and improve processes proactively, with genuine interest in AI and automation for People Operations; deep AI expertise is not required.
• Fluent English is required.

Nice to have

• Fluent German.
• Experience with multi-country HR or European operations.

Culture & Benefits

• Hybrid, office-first work model with flexibility to work from another location for up to 60 days per year, depending on the role.
• Travel benefits including 12 free Flix vouchers and 12 discount vouchers for friends and family.
• Confidential counselling, wellbeing courses, and stress-management support for the employee and up to four family members.
• Language classes, training courses, expert-led sessions, and a mentoring program.
• Ownership culture with opportunities to take initiative, make an impact, and develop a broader European leadership scope.