Technical Support & Digital Advertising Team Lead

Location: Heredia, Costa Rica; on-site

Company

hirify.global is a global professional services company delivering technology, operations, consulting, and digital solutions for enterprise, government, and other organizations.

What you will do

• Lead and manage a team supporting digital advertising and social media products for an international client.
• Identify workflow and user-experience improvements and communicate solutions to internal and client teams.
• Coordinate with site, delivery, and client leads to proactively identify and address team issues.
• Manage team performance, schedules, service-level requirements, and customer satisfaction.
• Coach direct reports, provide performance feedback, counsel careers, and support talent development.

Requirements

• Bachelor’s or technical degree completed or in progress, and/or equivalent relevant experience.
• At least 2 years of experience leading high-performing teams.
• At least 2 years of experience in digital marketing or sales, including digital marketing tracking, online advertising products, and social media.
• At least 2 years of customer service experience.
• At least 1 year of experience reading and modifying HTML, CSS, and JavaScript in an advertising context.
• Knowledge of HTML, CSS, and JavaScript; knowledge of other coding languages is appreciated.
• Proficiency with G Suite software, including Gmail, Google Docs, and Google Sheets.
• English proficiency at a minimum C1 level and exceptional English communication skills.
• Problem-solving, critical-thinking, multitasking, conflict-management, root-cause-analysis, communication, teamwork, and collaboration skills.
• Ability to adapt to evolving product inquiries, client needs, and product launches; advise clients, identify training needs, and lead, motivate, coach, and develop direct reports.

Culture & Benefits

• Health and life insurance.
• Three additional hirify.global vacation days and birthday leave.
• On-site doctor.
• Internet reimbursement.
• Dynamic environment focused on continuous improvement, customer service excellence, teamwork, and professional development.