Platform Support Specialist (Applied Epic)

Location: Mexico City, Mexico; hybrid work with at least three days per week in the office

Company

hirify.global provides insurance, risk, and professional services through large-scale corporate and client operations.

What you will do

• Manage and provide hands-on support for the national Applied Systems Agency Management instance, including Applied Epic and related integrations.
• Install, configure, administer, upgrade, and optimize Applied systems.
• Manage integrations and APIs connecting Epic with third-party applications.
• Monitor system events, troubleshoot technical issues, and escalate incidents to internal or external resources when appropriate.
• Provide user support, guidance, training, and explanations of technical concepts to non-technical users.
• Maintain system documentation, configurations, procedures, and user guides while coordinating with corporate, IT, operational, and vendor teams.

Requirements

• At least 3 years of in-depth technical experience with the Applied Systems Agency Management System, browser version.
• In-depth knowledge of Applied Epic, Indio, CSR24, and other Applied solutions.
• Proficiency in system installation, configuration, and administration.
• Understanding of system integration and API management with third-party applications interfacing with Epic.
• Knowledge of system security best practices and data privacy regulations.
• Ability to troubleshoot and resolve Applied system issues, monitor system events, and provide technical user support.
• Strong verbal and written communication, active listening, collaboration, problem-solving, analytical, organizational, and documentation skills.
• Ability to explain complex technical concepts to non-technical users, prioritize multiple projects, manage time, maintain data integrity, and meet deadlines.
• Willingness to continuously learn Applied system updates and adapt to and implement new features, functionality, and enhancements.

Culture & Benefits

• Professional development opportunities, interesting work, and supportive leadership.
• Inclusive and collaborative environment focused on creating solutions with impact for colleagues, clients, and communities.
• Large-scale career opportunities with benefits and rewards supporting employee well-being.