Tax Software QA & Support Analyst

Location: New York, US; onsite

Salary: $77,000–$91,000 per year, plus equity options depending on the selected offer.

Company

hirify.global is an AI tax preparer that works inside the software used by accounting firms, helping tax professionals focus on judgment, advice, and clients.

What you will do

• Reproduce customer-reported issues step by step inside hirify.global and the tax software used by firms.
• Write complete Linear tickets with reproduction steps, expected and actual results, screenshots, and sample data.
• Respond to customer tickets, troubleshoot technical issues, and find workarounds.
• Verify fixes before sending them to customers and perform regression testing after releases.
• Identify patterns across tickets and flag issues before they spread.

Requirements

• Hands-on QA or software testing experience, including reproducing bugs and documenting them for engineering.
• Customer support experience with a ticketing system such as Pylon, Zendesk, Intercom, or Freshdesk.
• Tax experience from a tax or accounting firm, tax software company, or preparing returns; tax preparer experience is not required.
• Familiarity with at least one major tax platform, such as CCH Axcess, UltraTax, Lacerte, ProConnect, Drake, or GoSystem.
• Methodical problem-solving, clear writing, curiosity, patience with customers under deadline pressure, and ownership through resolution.

Nice to have

• Experience with Linear or Jira, browser developer tools, or screen recording for issue capture.

Culture & Benefits

• Transparent salaries, company finances, stock options, and anonymous team feedback.
• Level 1 role with three salary and equity offers; performance reviews take place every four months.
• Fully covered platinum-level medical insurance, including dependents, plus dental and vision insurance.
• 401(k), paid maternity and paternity leave, and at least 30 days of paid holiday annually.
• Latest-and-greatest computer choice, home-office setup budget, and company-wide offsites every four months.

Hiring process

• 30-minute introductory call.
• 60-minute bug reproduction exercise involving a customer-style report, issue reproduction, and ticket writing.
• 60-minute final round with Rachel and the team.