Client Concierge Specialist (Software)

Location: Hybrid onsite three days a week in the Atlanta, Georgia office.

Company

hirify.global delivers ERP, CRM, productivity, and Business Intelligence solutions as a Microsoft Dynamics partner, serving more than 4,000 clients with approximately 400 team members.

What you will do

• Serve as the first point of contact for client inquiries, issues, and requests through phone, email, and chat.
• Document, troubleshoot, prioritize, and track client issues in ticketing systems, escalating complex problems to internal teams.
• Develop product knowledge to provide accurate guidance on hirify.global solutions, Microsoft support tickets, subscription licensing, and on-premise renewals.
• Coordinate with internal teams to gather information and resolve client requests while managing expectations and satisfaction.
• Document best practices, process improvements, and frequently asked questions for the knowledge base.
• Identify opportunities to improve the client experience and support processes.

Requirements

• Bachelor’s degree in a related field.
• Proven experience in client service or technical support, preferably in a software or technology environment.
• Strong problem-solving and troubleshooting skills, with the ability to analyze and resolve client issues.
• Excellent verbal and written communication skills and a strong client-service orientation.
• Ability to multitask and prioritize work in a fast-paced, deadline-driven environment.
• Detail-oriented, well organized, dependable, and able to meet assigned deadlines.
• Ability to work independently with minimal supervision and collaboratively as part of a team.
• Willingness to learn and adapt to new technologies and software solutions.

Nice to have

• Familiarity with CRM systems, ticketing systems, and remote support tools.

Culture & Benefits

• Values-driven environment focused on employee experience, accountability, collaboration, and continuous improvement.
• Medical, dental, and vision insurance options, including company HSA contributions.
• PTO that increases with each year of service.
• Remote working environment benefits alongside the role’s required hybrid Atlanta schedule.
• 401(k) match of 50% of the first 6%, a StayWell wellness reimbursement of up to $600 annually, and a quarterly incentive program.