Prescriptions Coordinator (Medical Cannabis)

Location: Hybrid role based in London, United Kingdom

Salary: £29.5K per year

Company

hirify.global UK is a digital health company specialising in cannabis-based medicines and improving access to safe, effective treatments across the UK.

What you will do

• Respond to patient enquiries by telephone and email with a friendly, professional service.
• Maintain accurate electronic patient records and prescription information.
• Coordinate with pharmacy, clinical, external pharmacy, governance, product, and technology teams to support efficient prescription processing and delivery.
• Keep patients informed about prescription updates and record or escalate feedback, complaints, incidents, and significant events.
• Support recruitment, onboarding, operational activities, meetings, and shift-based work when required.
• Identify process improvements while maintaining company policies, procedures, compliance, and mandatory training requirements.

Requirements

• At least two years of experience in an administrative, customer service, or operational role.
• Excellent attention to detail and the ability to maintain accurate records.
• Strong communication skills and a confident, professional telephone manner.
• Patient-focused approach with empathy, patience, and a genuine desire to help others.
• Good IT skills and confidence learning new systems and technology.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Understanding of confidentiality, compliance, and established procedures.
• Proactive, adaptable approach with the ability to work independently and as part of a team.
• Willingness to learn, take ownership, and contribute to service improvement.

Nice to have

• Experience working in healthcare or another regulated environment.

Culture & Benefits

• Full-time employment at 40 hours per week in a collaborative and supportive environment.
• 25 days of annual leave, increasing to 27 days after one year and 30 days after two years, plus bank holidays.
• 5% matched pension contribution and enhanced maternity and paternity pay.
• Cycle-to-work scheme and opportunities for professional development and career progression.
• Opportunity to contribute to a rapidly growing healthcare business in an evolving medical cannabis sector.