Senior Service Delivery Analyst (Financial Services)

Location: CYP NICO 4 FLR 1, Cyprus; hybrid model with part-time office attendance

Salary: EUR 35,000.00–40,000.00 per year

Company

hirify.global provides financial services technology and contracted processing services for clients.

What you will do

• Own day-to-day service relationships for an allocated portfolio of clients and build trusted relationships around their operational priorities.
• Monitor service performance against contractual commitments and SLAs, challenge performance gaps, and coordinate service improvements.
• Lead regular client service reviews covering performance, risks, issues, improvement activity, and agreed actions.
• Act as a client advocate and escalation point, coordinating internal stakeholders to resolve significant service issues and concerns.
• Drive continuous service improvement through measurable action plans, incident follow-up, root-cause analysis, corrective actions, and lessons learned.
• Support the transition of new clients, products, and services into business-as-usual operations with clear ownership and operational readiness.

Requirements

• Typically 4+ years of experience in service delivery, client services, operations, financial services, or a related environment.
• Degree-level education or relevant experience in lieu of a degree.
• Client relationship and stakeholder management skills, with the ability to communicate effectively and influence outcomes across teams and seniority levels.
• Problem-solving, attention to detail, prioritisation, decision-making, and organisational skills, with the ability to work independently and collaboratively.
• Ability to analyse service performance data and trends, identify emerging issues, challenge performance, and prioritise improvement activity.
• Experience with Microsoft 365 and business productivity tools, including preparing regular client reports.

Nice to have

• Experience in banking, payments, or financial technology.
• Experience with incident, problem, or continuous improvement processes.
• Exposure to regulated or business-critical technology services.
• ITIL qualifications or another relevant service management certification.

Culture & Benefits

• Collaborative, flexible, and respectful work environment with varied and challenging work.
• Private medical insurance for the employee and family, including inpatient and outpatient cover.
• Provident fund, life insurance worth three times base salary, and 21 days of holiday increasing with length of service, plus public and bank holidays.
• Hybrid working, wellbeing support services, modern offices with recreational facilities, store discounts, social events, and charitable initiatives.

Hiring process

• Apply through the hirify.global online careers system.
• Applications are treated in strict confidence; resumes from recruitment agencies outside the preferred supplier list are not accepted.