Process Improvement Director - Banking & Financial Services Accounts (Banking)

Location: Hybrid in Clark, Pampanga, Philippines

Company

hirify.global delivers AI, automation, cloud engineering, advanced analytics, digital transformation, and business process services for global brands.

What you will do

• Run operational excellence functions for the banking vertical and improve performance, productivity, and process efficiency across sites and functions.
• Apply Continuous Improvement and Lean/Six Sigma tools to reduce waste, conduct root cause analysis, and solve operational problems.
• Define, optimize, and maintain end-to-end processes; identify target conditions, close performance gaps, and oversee new process and function deployments.
• Establish metrics and KPIs, implement measurement and management systems, and work with IT on current and future technology requirements.
• Lead cross-functional projects, including prioritization, budgeting, control, reporting, and change management.
• Coach stakeholders and team members, manage staff performance and training, and collaborate with leadership on strategy and operational excellence.

Requirements

• Bachelor’s Degree.
• Certified Six Sigma Black Belt.
• At least 3 years of experience managing operations for Banking.
• At least 10 years of work experience in a Service Excellence leadership role.
• Ability to inspire others to take action and influence without authority.
• Ability to work effectively in a fluid environment involving rapid change, prototyping, and design.

Culture & Benefits

• Opportunity to work on end-to-end operations problem solving rather than transactional reporting.
• Opportunity to drive automation and process transformation in banking and financial services.
• Strategic partnership with business leaders to influence efficiency, quality, and delivery.
• Supportive environment focused on measurable results, innovation, and continuous improvement.