Product Operations Analyst (AI)

Location: London, United Kingdom

Company

hirify.global develops AI-focused software products, with work spanning product development, customer success and product analytics.

What you will do

• Coordinate information flow between Product Designers, Engineering Squad Leads and other stakeholders.
• Track product initiatives, follow up on action items, identify blockers and support progress across multiple development squads.
• Work with Customer Success to arrange user interviews and route customer feedback to Product teams.
• Research competitor products, features, pricing and market developments, producing actionable reports.
• Investigate customer performance and product usage with analytics tools and AI, identifying trends and recommending improvements.
• Prepare release notes, feature announcements, internal documentation and customer-facing product materials while improving processes and workflows.

Requirements

• Degree in Business, Economics, Engineering, Computer Science or a related field from a top tier university.
• 1–3 years of relevant experience in Product Operations, Project Management, Business Analysis, Product Management or a related role.
• Exceptional proficiency with modern AI tools, including experience using them for research, analysis, automation and productivity improvements.
• Fluent written and spoken English, with outstanding communication skills and the ability to produce clear, concise and professional reports.
• Excellent organisational and project coordination skills, attention to detail and the ability to manage multiple tasks and stakeholders.
• Strong analytical, problem-solving and interpersonal skills, including the ability to interpret complex information and work with technical and non-technical teams.
• Proactive, results-driven and independent approach, with ownership and reliable follow-through.
• Genuine interest in technology, software products and artificial intelligence.

Nice to have

• Experience in a fast-paced B2B SaaS or technology company.
• Familiarity with Jira, Confluence, Figma or similar product development and collaboration tools.
• Experience with SQL, Metabase, Tableau or Python for data analytics.
• Experience conducting competitor research, customer research or market analysis.
• Experience building AI-assisted workflows or automations.
• Familiarity with agile software development and cross-functional product teams.
• Interest in digital publishing, social media and the media industry.

Culture & Benefits

• Full-time role based in London, United Kingdom.
• Cross-functional collaboration with Product, Engineering, Customer Success and other stakeholders.
• Opportunity to use AI tools to improve productivity, automate workflows and increase operational efficiency.