Scaled Customer Success Manager (CPaaS)

Location: Belgrade, Serbia

Salary: Competitive EUR salary plus benefits package

Company

hirify.global Global combines Telesign, BICS, and Route Mobile to provide communications and digital identity solutions, including CPaaS, voice, messaging, data, 5G, IoT, verification, and fraud protection.

What you will do

• Manage a portfolio of mid-market customers through a pooled, 1-to-many Customer Success model.
• Guide customers through adoption, value realization, renewal readiness, and expansion milestones.
• Deliver targeted outreach, digital campaigns, webinars, office hours, customer education, and other scalable engagement programs.
• Use product usage data, customer health indicators, predictive signals, and success plays to prioritize outreach and mitigate churn or contraction risks.
• Identify and manage upsell and cross-sell opportunities, partnering with Sales and internal teams.
• Maintain customer and opportunity records, coordinate escalations, capture customer feedback, and improve Customer Success programs and playbooks.

Requirements

• 1–3 years of experience in Customer Success, Account Management, Inside Sales, or another customer-facing role, preferably in SaaS, CPaaS, technology, or a commercial environment.
• Experience managing multiple customers or accounts and prioritizing competing needs across a portfolio.
• Customer-first mindset with the ability to connect product capabilities to customer goals and measurable business value.
• Commercial mindset and comfort identifying customer needs, discussing use cases, and introducing relevant products or services.
• Clear and confident communication across email, phone, video, webinars, and other digital channels.
• Comfort using data, customer signals, and defined processes to prioritize work and make decisions.
• Collaborative approach and experience working across departments to solve customer problems.
• Experience with Salesforce, Customer Success platforms, business productivity tools, and virtual engagement technologies, or the ability to learn them quickly.

Culture & Benefits

• Competitive EUR salary and benefits package.
• Development opportunities.
• Challenging and friendly working environment.