Software Production Engineer (Fintech)

Location: Singapore, hybrid. The role owns production operations across the APAC region and collaborates with engineering teams in Brazil across time zones.

Company

hirify.global is a global fintech and payments platform connecting digital businesses with customers across 21 growing markets.

What you will do

• Own production reliability for APAC, including system monitoring, alert triage, incident response, and support for merchants and partners across Southeast Asia.
• Investigate and resolve complex distributed-system issues involving PSPs, acquirers, local payment rails, and other payment integrations.
• Support onboarding, go-live, stabilization, market expansion, and production readiness for new payment integrations.
• Implement critical hotfixes, conduct root cause analyses, and mitigate systemic production risks through code reviews, post-mortems, and reliability improvements.
• Build and tune dashboards, alerts, and runbooks with Datadog and OpenSearch to improve observability and reduce detection and resolution times.
• Help establish incident playbooks, on-call processes, deployment standards, and operating practices for the Singapore Engineering Hub while coordinating knowledge transfer with Brazil-based engineering teams.

Requirements

• Hands-on experience in production engineering, DevOps, or site reliability engineering, including ownership of services in production.
• Strong troubleshooting skills across distributed systems in high-availability, high-throughput environments, with the ability to drive incident resolution end to end.
• Solid experience with observability tooling, including monitoring, alerting, log analysis, and tracing.
• Practical experience with cloud infrastructure, preferably AWS, and CI/CD-driven environments.
• Experience contributing to deployment reliability and automation.
• Ability and willingness to use AI tools to accelerate code reviews, incident investigation, and intelligent alerting.

Nice to have

• Background in fintech, payments, or financial services infrastructure, including familiarity with PSPs, acquirers, or local payment rails.
• Experience using Claude or Devin for operational code and automation, or developing AI-powered anomaly detection, runbook generation, or alert correlation.
• Programming experience in Java, Elixir, or PHP for automation, tooling, or operational scripts.

Culture & Benefits

• Annual performance bonus based on company results.
• Monthly meal allowance, medical and dental plans with dependent support, and wellness programs.
• Financial assistance for undergraduate, graduate, and MBA programs, plus a budget for courses, certifications, and workshops.
• Language classes and access to physical and mental well-being resources.
• Semi-flexible hours, an additional birthday day off, and a year-end break.
• Work environment includes macOS, GitHub Enterprise, Datadog, OpenSearch, Claude, and Devin.