Business Operations Expert for R&D and Medical (Biopharma)

Location: Paris, France

Company

hirify.global is a mid-sized global biopharmaceutical company developing medicines in Oncology, Rare Disease, and Neuroscience, with teams in more than 40 countries and medicines available in 88 countries.

What you will do

• Manage operations and support for the global R&D and Medical application landscape, covering approximately 30 SaaS and on-premise applications.
• Coordinate outsourced service delivery, multi-application providers, support contracts, SLAs, KPIs, governance meetings, and service reviews.
• Analyze business requirements and operational data, translate needs into technical solutions, and identify opportunities to optimize services, automate processes, and improve data flows.
• Manage application release lifecycles, roadmaps, service transitions, continuous improvement plans, and operational risk mitigation.
• Build relationships with IT, business stakeholders, external partners, and providers while aligning service delivery with business objectives.
• Lead innovation initiatives and recommend process or system changes that improve efficiency and business outcomes.

Requirements

• Proven experience in service delivery management, including outsourcing or vendor management, SLAs, KPIs, and performance governance for Commercial and Product business applications.
• 8+ years of IT application management experience within R&D and Medical domains.
• 8+ years of experience supporting SaaS applications, including vendor, incident, problem, change, release, upgrade, and evolution management.
• Knowledge of data privacy, compliance standards, pharmaceutical regulations, and security best practices.
• At least 5 years of experience working in a global organization; biopharmaceutical industry experience is preferred.
• Experience with system integration and data interfaces between applications.
• Business acumen in commercial and pharmaceutical product domains.
• Expertise with R&D applications including Monolix, Pirana, and NonMem, and Medical applications including ArisGlobal, RxLogic, Anju IRMS, Veeva PromoMats, and Veeva Platform.
• Strong business acumen and ability to convert operational data into risks, priorities, and decisions.
• Bachelor’s degree in IT or project management from an accredited institution.
• French is required.

Nice to have

• Master’s degree from an accredited institution.
• ITIL certification or equivalent service management experience.
• Experience in observability, automation, AIOps, or test automation.
• Fluent English.

Culture & Benefits

• Work in a global biopharmaceutical organization focused on research, innovation, and patient impact.
• Collaborate with internal business and IT teams, external providers, outsourcers, and partners.
• Inclusive workplace emphasizing collaboration, excellence, human-centric leadership, and equal opportunities.
• Reasonable accommodations and application support are available when requested during the recruitment process.