SAS L1 Technical Support

Location: Belgrade, Serbia; shift rotations included

Company

hirify.global is a global commerce technology company providing unified commerce, payment capabilities, and services for retailers and restaurants in more than 35 countries.

What you will do

• Provide technical onboarding support for new SBOnet subscribers.
• Install and troubleshoot SBOnet across two or more point-of-sale platforms.
• Audit data and investigate real-time polling and reporting errors.
• Connect with customers remotely using connectivity tools and resolve reported issues via phone and email.
• Support questions, feature requests, and concerns while suggesting improvements to help users succeed.
• Document features and common questions in the knowledge base and prepare written and verbal reports.

Requirements

• Associate degree in Computer Science or technical trade school, or 3–5 years of experience in a technical role.
• Practical experience with PCs, understanding of SQL, and required understanding of networks.
• Strong interest in the restaurant technology industry and ability to empathize with restaurant managers and operators.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to take accountability, drive results, work independently, and contribute to a team environment.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Nice to have

• Customer support or restaurant industry experience.
• Experience with SBOnet or a similar product, including its concepts, practices, and procedures.
• Strong problem-solving, analytical, organizational, and attention-to-detail skills.
• Ability to manage multiple projects and apply logical problem-solving.

Culture & Benefits

• Full-time position with rotating shifts.
• Work supports restaurant operators using hirify.global systems across the US and Canada.
• Employment offers are conditional upon passing applicable screening criteria.
• hirify.global provides equal employment opportunity and promotes an inclusive workplace.

Hiring process

• Applications from recruitment agencies are accepted only from preferred supplier-list agencies.
• During the application process, verify that emails come from the @ncrvoyix.com domain.